Refund policy

e gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 30 days of original purchase.

We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 30 days of original purchase.

If a non-defective item is opened and used, we will not accept it back under any circumstances, and they are not subject to a refund for sanitary and safety reasons. For unopened or unused items, we will accept the return with no restocking fees. For manufacturer defects on the original item, there will be no service fees. Please see return shipping cost below.  

If you would like to submit a request for a refund, replacement, or exchange, please contact us at hi@flyingcloudthc.com. Please provide your FULL NAME on the order, ORDER #, PHONE NUMBER, and REASONS for the return. We may request additional information, pictures or video proof of the issue if needed. If the return is approved, you will receive further instructions on returning the package. Replacements, if requested in place of a refund, will be shipped out after we receive the defective item back at our facility. 

In regards to the cost of shipment for returns, customers are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments of the product if it is for a refund. ALL SHIPPING CHARGES ARE NON-REFUNDABLE.

If you received incorrect items, you will be provided a return shipping label to return the items. Non-returned items will not be refunded. Errors made by the customer in order placement including incorrect shipping address, incorrect flavors/varieties/products, or incorrect order volume are not the liability of Flying Cloud Infused Beverages or its affiliates and may not be eligible for return of shipping costs. The distributor reserves the right to review transactions and determine whether a complimentary return of shipping label will be issued.